tk10c Privacy Policy
Our complete and transparent commitment on how your personal information is collected, stored, used, and kept secure on the tk10c platform.
This Privacy Policy ("Policy") is issued by tk10c ("we", "us", "the Company") and describes our practices for the collection, processing, storage, and disclosure of personal information of users ("you", "your") of the website https://tk10c.cam and related services ("Platform").
tk10c operates as a safe and trusted online gaming platform for users in Bangladesh. We place the highest priority on your privacy and are committed to protecting your information. By using our platform, you are considered to have accepted the terms of this Policy.
What Information We Collect
tk10c collects various types of information to maintain an effective and secure relationship with you. Below is a detailed description of the information collected:
1.1 Registration and Account Information
- Full name and date of birth (for age verification)
- Email address and password (stored in encrypted form)
- National ID card or passport number (for identity verification)
- Mobile number (for account verification and security)
- Current address
1.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account number (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
1.3 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookie and session data
- Platform usage time and patterns
1.4 Gaming History Information
- Which games were played and for how long
- Bet amounts and results
- Amount won or lost
- Bonus and promotion usage
Methods of Data Collection
tk10c collects your information in various ways. Information is gathered through the methods described below:
2.1 Direct Collection
When you register on our platform, complete account verification, make a deposit or withdrawal, contact customer support, or fill in any form — we collect information directly from you.
2.2 Automatic Collection
When you browse our platform or play games, certain technical information is collected automatically through cookies, web beacons, and other tracking technologies. This information is used to improve your experience and ensure security.
2.3 Collection via Third Parties
For identity verification, fraud prevention, and compliance with responsible gaming policies, we sometimes collect information from trusted third-party services. In such cases, a privacy agreement with the relevant party remains in force.
Purpose of Data Use
Your collected information is used only for the following lawful purposes:
3.1 Account Management and Service Delivery
- Creating accounts, verifying identity, and ensuring security
- Processing deposit and withdrawal transactions
- Providing gaming services and resolving technical issues
- Distributing bonuses and promotions and awarding prizes
3.2 Security and Legal Compliance
- Preventing fraud, money laundering, and unlawful activity
- Preventing minors from using the platform
- Enforcing responsible gaming policies
- Complying with applicable laws and regulations
3.3 Communication and Support
- Providing support via live chat and email
- Sending important account-related notifications
- Sending security-related alerts
- Informing you about promotional offers if you have given your consent
3.4 Service Improvement
By analysing your usage patterns, we work to improve the experience on our platform, the variety of games, and technical performance. This analysis is always conducted on the basis of aggregated and anonymised data.
Data Protection and Security Measures
tk10c follows industry-standard technologies and processes to ensure the highest level of security for your personal information:
4.1 Technical Protection
- SSL/TLS Encryption: All information exchanged between your browser and our servers is transmitted in encrypted form.
- Database Encryption: Sensitive stored information is kept in encrypted form.
- Two-Factor Authentication: An additional security layer is added to account access.
- Firewall and Intrusion Monitoring: Systems are monitored around the clock.
4.2 Organisational Protection
- Only authorised staff are able to access the information they need.
- All staff receive privacy training.
- Privacy agreements with third-party service providers remain in force.
- Regular security audits are conducted.
Data Disclosure and Third Parties
tk10c never sells, rents, or shares your personal information with third parties without permission. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, identity verification, and fraud prevention. These partners receive only the limited information necessary to carry out their work and are required to comply with our privacy policy.
5.2 Legal Requirements
Where providing information is required to comply with a court order, a legitimate request from a government authority, or a legal obligation, tk10c will follow applicable law.
5.3 Business Restructuring
In the event of a company merger, acquisition, or transfer of assets, user information may be transferred. In such cases, the new operator will also be bound to comply with this privacy policy.
5.4 With Your Consent
Outside the circumstances described above, we will not share your information with anyone without your explicit consent.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security, and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand your usage patterns and improve the platform.
- Security Cookies: Used to detect fraud and protect accounts.
6.2 Cookie Controls
You can turn off non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may limit the functionality of the platform.
6.3 Cookie Lifespan
Session cookies are deleted when the browser is closed. Persistent cookies are stored for a set period, typically between 30 days and 1 year.
Data Retention Period
tk10c retains your information only for as long as necessary. The following policy is followed:
7.1 Active Accounts
All necessary information is retained for as long as your account is active. This information is used to provide services, ensure security, and meet legal obligations.
7.2 After Account Closure or Deactivation
After an account is closed, financial transaction records and identity verification information are retained for the period required to meet applicable legal requirements, including anti-money laundering laws. After this period, the information is securely deleted.
7.3 Backups and Archives
Information stored in backup systems may remain for some additional time beyond the normal deletion process, but this information is not accessible through regular operations.
Your Rights
tk10c recognises and respects the following rights you have regarding your information:
8.1 Right of Access
You may ask us at any time what information we have collected about you and how it is being used. We are obliged to respond to this request within a reasonable time.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected. We will update the information after a proper verification process.
8.3 Right to Erasure
You may request the deletion of your personal information. However, this request may not be fully fulfilled in cases involving legal obligations, ongoing disputes, or fraud investigations.
8.4 Opt Out of Marketing Communications
If you do not wish to receive our promotional emails or notifications, you can unsubscribe at any time or let the support team know. However, necessary account-related notifications will always be sent.
8.5 Filing a Complaint
If you have any concerns about the protection of your information, contact us directly. We take all complaints seriously and aim to resolve them as quickly as possible.
Protection of Children and Minors
tk10c is firmly committed to protecting minors. Our platform is for persons aged 21 and above only.
- We do not intentionally collect information from any person under the age of 21.
- Age verification at the time of registration is mandatory.
- If we find that information about a minor has been collected, it will be deleted immediately and the associated account will be closed.
- If parents find out their child has registered on our platform, please contact us immediately.
International Data Transfer
Our servers and third-party service providers may be located in different countries. Your information may be transferred internationally. In such cases:
- We ensure that adequate data protection measures are in place in the recipient country.
- All third-party partners are contractually bound to maintain our privacy standards.
- Data is always kept in encrypted form during transfer.
If you want to know more about data transfers, please contact our support team.
Policy Changes & Updates
tk10c reserves the right to change or update this privacy policy as needed. If there are significant changes to the policy:
- A notice will be published on the platform.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the policy will be changed.
If you continue using the platform after the changes, you will be considered to have accepted the new policy. It is recommended that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact us. Our support team is available 24/7 to assist in Bengali.
For more information, visit our FAQ page and Terms & Conditions page.